| |
 |
| This is where you can find answers to commonly asked
questions. Simply Click on a question below to see an
answer |
|
| |
|
| 1). Can you fill my American prescription? |
| |
|
| 2). Do I get charged a shipping fee for every prescription?
|
| |
|
| 3). Why is it cheaper for me to order a 90-day supply than
a 30-day supply? |
| |
|
| 4). Do you sell every prescription product? |
| |
|
| 5). I am a new customer, how do I get Started? |
| |
|
| 6). Will you accept my insurance plan? |
| |
|
| 7). What payment methods do you accept? |
| |
|
| 8). What is your Return Policy? |
| |
|
| 9) Will you always ship grouped orders together? |
| |
|
|
|
| |
|
|
|
| |
|
|
| |
|
| Q: Can you fill my American
prescription? |
| A: Yes, if you follow the
procedure under the section of How To Order on our web page.
|
| Back to Top |
| |
|
| Q: Do I get charged a shipping fee for every
prescription? |
| A: You are charged one shipping
fee per parcel, not per prescription. If all your prescriptions fit
in one parcel you will be charged only one shipping fee.
|
| Back to Top |
| |
|
| Q: Why is it cheaper for me to order a
90-day supply than a 30-day supply? |
| A: Each prescription contains a
built-in dispensing fee that is the same for a 30-day supply and a
90-day supply, thus saving you money when you buy a 90-day
quantity. |
| Back to Top |
| |
|
| Q: Do you sell every prescription product?
|
| A: No we do not. We do not sell
any habit forming or narcotic medications. Also, not all products
that are available in the USA are available in Canada. |
| Back to Top |
| |
|
| Q: I am a new customer, how do I get
started? |
| A: It is a 4-step process.
|
 (1) Go to the
How to Order page and click the “New
Customer” link.
(2) Choose your order method and follow the instructions
provided.
(3) Read and agree to the Customer Agreement and complete the
Health Profile.
(4)
Send us your American prescription by fax or
mail. |
| Back to Top |
| |
| Q: Will you accept my insurance plan? |
A: Unfortunately, the insurance plans are not set up to accept
claims from a foreign pharmacy. You will be issued a receipt with
your prescription that you may submit to your insurance company, but
there are no guarantees whether you can be reimbursed or
not.
|
| Back to Top |
| |
| Q: What payment methods do you accept? |
| A: We
currently accept VISA and MASTERCARD, and ONLINE CHECKS!
|
| Back to Top |
| |
| Q: What is your Return Policy? |
| A: The
Pharmacist shall not accept the return for use or re-use of any
portion of any drug or non-prescription medication (Alberta College
of Pharmacists Standard 5.1 (m) Standards of Practice - The
Pharmacist, Jan. 1, 1996). |
| Back to Top |
| |
Q) Will
You always ship grouped orders together? |
| A) Even though all attempts are
made to ship your grouped orders together, we cannot guarantee this.
In the event that your grouped orders cannot be shipped together,
you may be charged a shipping fee for each separate
package. |
|
|
| |
|
|
|
|
| |
|
|
|
|
|